HowTo/Docs
Better Comments With Reply
for Jira Data Center
Introduction
This app/add-on for Jira Data Center features threaded comments with reply functionality for issues in Jira.
When installed, the functionality is there on the standard issue view pages, and also on the issue view in Kanban/Scrum board pages.
A reply button shows on comments next to the Edit-Delete-Pin buttons.
Installation
This is done through the Jira Apps section. Search for "Better Comments With Reply" and install. If you cannot find it, please contact us.
Setup
The functionality has to be enabled on a project basis. Look in the Apps section of Jira. A "Better Comments" menu item is found the left side menu. Click it. Now you can select which projects to enable the comments for. Or simply choose all projects.
Limitations
1. Comments are not shown threaded in the Service Management portal area.
2. Since users can apply visibility, some other users may not be able to see the right thread structure, if they miss access. In this case a text "(reply to missing comment)" is shown.