HowTo/Docs
Better Comments With Reply
for Jira Data Center
Introduction
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This app/add-on for Jira Data Center features threaded comments with reply functionality for issues in Jira.
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When installed, the functionality is there on the standard issue view pages, and also on the issue view in Kanban/Scrum board pages.
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A reply button shows on comments next to the Edit-Delete-Pin buttons.
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Installation
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This is done through the Jira Apps section. Search for "Better Comments With Reply" and install. If you cannot find it, please contact us.
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Setup
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The functionality has to be enabled on a project basis. Look in the Apps section of Jira. A "Better Comments" menu item is found the left side menu. Click it. ​ Now you can select which projects to enable the comments for. Or simply choose all projects. ​ ​ ​
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Limitations
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1. Comments are not shown threaded in the Service Management portal area.
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2. Since users can apply visibility, some other users may not be able to see the right thread structure, if they miss access. In this case a text "(reply to missing comment)" is shown.​ ​
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